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Frequently Asked Questions
Q: Does my Little Giant Ladder come with a warranty?
Yes - The Type 1-A Little Giant Ladder comes with a 5 year manufacturer's warranty.
Q: What is Little Giant Ladders return policy?
Little Giant Ladder offers a 30-day money back guarantee.
Q: What size ladder is right for me?
It is difficult to recommend a particular size ladder because everyone has different needs. Take a look at the following size comparisons and you should get a good idea which Little Giant Ladder will work best for you:
The ladder shown in the infomercial, the Model 17, stores at 4 1/2 feet high, and opens to a 4, 5, 6, or 7 foot stepladder. In the extension position it extends from 9 to 15 feet in one foot increments. It will extend approximately 1 1/2 stories high, or the equivalent to a second story window of a typical home. This Little Giant Ladder is ideal for a typical 1 story or a split level home. The Type 1-A Model 17 makes up approximately 30% of all Little Giant Ladder sales.
The Model 22 stores at 5 1/2 feet high, and opens to a 5, 6, 7, 8, and 9 foot stepladder. It will extend approximately 2 stories high, or the equivalent of the window line of a typical 2 story home. This Little Giant Ladder is perfect for a typical small 2 story home. The Type 1-A Model 22 makes up approximately 45% of all Little Giant Ladder sales.
Q: Why is the Type 1-A Model 17 listed as 15 feet in the extension position?
This is how OSHA classifies all extension ladders, and is common among all brands of ladders. They take a measurement of all the ladder sections laid end to end and classify the ladder as that height of extension ladder. Therefore a typical 24 foot extension ladder really isn't 24 measured feet high, but rather the length of the combined ladder sections. When you take into account the necessary overlap of each adjacent ladder section you lose some of the ladder height.
Q: Are Little Giant Ladders certified?
Yes - Little Giant Ladders are 100% certified in the US and around the world by OSHA/ANSI, UL, CSA (Canada), QAS (Australia), TUV (Europe), and MIL (US Military certification).
Q: What are the Ladders made of?
Little Giant Ladders are made from 6061-T6 Aircraft Quality Aluminum.
Q: Who currently uses the Little Giant Ladder?
General contractors, home inspectors, painting contractors, electricians, plumbers, and home owners alike have been using Little Giant Ladders for over 30 years now. In fact there are over one million Little Giant Ladders in use today in the US. The Little Giant Ladder is ideal for anyone who wants one ladder that does it all.
Q: Does the US Military use the Little Giant Ladder?
Yes - The Little Giant Ladder is used on US Military bases all over the world. All branches of the US Military - Army, Navy, Air Force, Marines use the Little Giant Ladder on everything from Aircraft carriers to cargo planes. The Little Giant Ladder is one of the world's greatest ladders and is recognized as such by the US Military. The combination of superior strength and compactability make the Little Giant Ladder the logical choice for the various needs of the US Military.
Q: Can I get replacement parts for my Little Giant Ladder?
Every replacement part you would ever need for your Little Giant Ladder. The various hinge parts, locking pins, rung caps, and rubber feet are easily replaceable. On a much larger scale, the inner and outer halves of the Little Giant Ladder can also be replaced by the manufacturer.
Q: Will my Little Giant Ladder come with an owners manual complete with instruction?
Yes - Every Little Giant Ladder comes with an owners manual complete with a product registration card of your new ladder. You will also receive a FREE instructional video that demonstrates the proper operation of the Little Giant Ladder System.
Q: How do I register my new Little Giant Ladder?
Simply fill out your product registration card located in the back of your owners manual and drop it in the mail. Or you can register your new Little Giant Ladder online at the manufacturer's website (www.ladders.com). On the homepage, simply click on the register link at the top of the page and fill in the appropriate information.
Q: Why don't you sell Little Giant Ladders Anymore?
Diamond Tool stocks a full line of professional contract grade tools and equipment.
In order to better assist our customers, we have limited our inventory on Little
Giant ladders to make more warehouse space available for other products. Please
use the links provided to find the little giant ladder you are looking for.
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